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It’s perhaps obvious that in order to survive as an airline, excellence in operations management is essential. But what about experiential branding? Can an airline have brand profitability without also practicing good branding? That is: Where a relevant, different, and credible customer promise is established and nurtured over time? I think not.
But few airlines are …
Let’s talk about shopping. With the Holiday gift season bearing down on us, it’s time to start the conversation. Have you made your list? Do you have a budget or a plan?
For me, planning is key, and this year I’ve devised a genius new strategy. Coupons. They dictate what’s on the list, and what’s off. …
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