“And all the king’s horses and all the king’s men…”
Taking liberty with the line from Humpty Dumpty may not be the best analogy, but my point is that all the resources available to the brand team and the marketing department are irrelevant if customer service is not a priority.
Several years ago I worked for a …
Early in the presidential campaign we had an opportunity to see and hear many different candidates, who left an impression of their “personal” brand. Now only one has the responsibility to bring the brand to life. Obama’s brand represented “change we can believe in.” It appears to have resonated with voters since he became our …
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